Privacy Policy

Just Keep Reaching LLC ("Company", "we", "us", or "our") operates the website justkeepreaching.com and provides AI automation services to local service businesses. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

INFORMATION WE COLLECT

Personal Information. When you interact with our website, book a call, or purchase our services, we may collect personally identifiable information including but not limited to:

- Full name

- Email address

- Phone number

- Business name and address

- Billing and payment information

- Any other information you voluntarily provide

Automatically Collected Information. When you visit our website, we may automatically collect certain information about your device and browsing behavior, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is used to improve our website and services.

Cookies. We use standard cookies to enhance your experience on our website. You may disable cookies through your browser settings, though doing so may affect certain features of our website.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

- To provide, operate, and maintain our services

- To process transactions and send related information including purchase confirmations

- To communicate with you about your account, services, and support requests

- To send marketing and promotional communications (you may opt out at any time)

- To improve our website, services, and customer experience

- To comply with legal obligations

- To protect against fraudulent or unauthorized activity

AI SERVICES AND DATA

In the course of providing AI automation services, we may collect and process additional data on your behalf, including:

Call Recording and Transcription. Our AI voice receptionist service ("Charlotte") may record and transcribe inbound calls to your business for the purposes of booking appointments, answering inquiries, and improving service quality. You are solely responsible for ensuring compliance with all applicable call recording consent laws in your jurisdiction before deploying our AI voice services.

CRM and Business Data. In configuring your CRM, pipeline, and automation systems, we may have access to your customer data, lead information, and business records. This data is used solely to build and maintain your AI systems and is never sold or shared with third parties.

Automation Logs. Our automation workflows may generate logs of actions taken on your behalf, including messages sent, calls made, and appointments booked. These logs are used for troubleshooting and system optimization purposes only.

Third-Party AI Platforms. Our services are built on third-party platforms including GoHighLevel, Vapi, n8n, and the Anthropic Claude API. Each of these platforms has its own privacy policy and data handling practices. We are not responsible for the data practices of these third-party providers. We encourage you to review their respective privacy policies.

HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering our services. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.

Legal Requirements. We may disclose your information if required to do so by law or in response to valid legal process, including to comply with a subpoena, court order, or government request.

Business Protection. We may disclose your information to protect the rights, property, or safety of Just Keep Reaching LLC, our clients, or others.

Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

DATA RETENTION

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

YOUR RIGHTS AND CHOICES

You have the following rights with respect to your personal information:

Access. You may request a copy of the personal information we hold about you.

Correction. You may request that we correct any inaccurate or incomplete information we hold about you.

Deletion. You may request that we delete your personal information, subject to certain legal exceptions.

Opt-Out of Marketing. You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any email or by contacting us directly at [email protected].

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

CHILDREN'S PRIVACY

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will take steps to delete that information.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

GOVERNING LAW

This Privacy Policy is governed by the laws of the State of Tennessee. Any disputes arising under this Privacy Policy shall be subject to the jurisdiction of the courts of Knox County, Tennessee.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Just Keep Reaching LLC

Email: [email protected]