Terms version: JKRU-TERMS-2026-10-v2.7
Effective date: the date this version is published at https://justkeepreaching.com/terms (the "Effective Date")
Operator: Just Keep Reaching LLC ("JKR," "we," "us")
Privacy Policy: https://justkeepreaching.com/privacy · Support: [email protected]
1.1 These Terms apply only to JKR University enrollments purchased through JKR's University checkout on or after the Effective Date, where the member accepted these Terms at checkout.
1.2 Existing enrollments keep their terms. Members who enrolled under an earlier agreement-based enrollment, including the v1 and v3 enrollment agreements, remain under those agreements. These Terms do not change their rights or obligations and do not give them the Guarantee in Part 2.
1.3 These Terms add to the general JKR Terms of Service. On any JKR University matter, including refunds, satisfaction and results, these Terms control over any conflicting language in the general JKR Terms of Service, website, sales pages or marketing materials. A signed written agreement between you and JKR controls over these Terms.
JKR University (the "Program") is a 12-month coaching and training program in sales, revenue skills, leadership and personal performance. Your term starts on your Access Date, which is the date JKR grants you verified access to the Program's online course (as shown by JKR's portal access record) after your first payment succeeds and your enrollment is accepted. Your term ends 12 months later, on your End Date, which is the day before the 12-month anniversary of your Access Date. Both dates are stated in writing to you (for example, in your welcome or access email). Nothing that occurred before your Access Date is required of you under these Terms. All dates and times in these Terms are Eastern Time (ET).
JKR University is education and coaching. JKR does not promise or guarantee any level of income, sales, profit or other results. Your results depend on you, your market and factors outside our control. There is no unconditional satisfaction guarantee and no income guarantee. The only refund promise for this Program is the conditional Guarantee in Part 2.
During your term, while your account is in good standing:
We may update, reorder or add lessons and session topics. We will not materially reduce these core deliverables during your term. Lessons that are not published are not part of what you buy until they are published.
| Plan | Payments | Total tuition |
|---|---|---|
| Pay in Full | 1 payment of $2,997 | $2,997 |
| Six Payments | 6 monthly payments of $597 | $3,582 |
| Twelve Payments | 12 monthly payments of $375 | $4,500 |
Enrollment is through the plan-specific private University checkout issued for your selected plan after JKR approves your application. Each plan has its own checkout; you pay only under the plan shown on the link you received. The payment plans cost more in total than Pay in Full. A payment plan is a commitment to pay the full total shown. It is not a month-to-month subscription.
6.1 If a scheduled payment fails, we email you and may retry the charge up to 3 times over about 10 days.
6.2 If a payment is still unpaid 7 days after the first failed attempt, we may suspend your access until your account is current. Suspension only pauses access. It does not end your enrollment, does not extend your End Date, does not reduce what you owe and does not by itself affect your eligibility under Part 2. When you bring your account current, we restore access for the rest of your term. If you pay every overdue amount within 14 calendar days after JKR's written notice of the missed payment (the same cure period as Section 12.2), your full Guarantee eligibility is restored, and every week or month (or part of one) during which your access was suspended is excused for Requirements C, D and E (attendance and recordings) under Section 15.10. A missed payment that is later corrected never by itself eliminates your Guarantee eligibility (Section 12.3).
6.3 If your account stays past due for 30 days or more after JKR's written notice, we may treat it as in default and collect the remaining balance as the law allows.
6.4 You may stop participating at any time. Stopping does not cancel your remaining payments, except as the law requires or as stated in Part 2.
6.5 If you dispute a charge with your bank instead of contacting us first, we may suspend access while the dispute is open. Please email [email protected] first. Nothing in these Terms waives or limits any right you have by law to dispute a charge with your bank or card issuer.
6.6 Mismatched or duplicate payments. A payment made by someone other than the enrolled member that does not match the member's verified enrollment identity, or a duplicate payment for the same installment, never grants Program access, never creates a new enrollment and never changes or overwrites the enrolled member's identity, contact details or enrollment record. JKR's designated sales or finance staff will refund such a payment in full to the original payment method within 1 business day after identifying it and will notify the payer in writing.
9.1 These Terms are governed by the laws of the state in which Just Keep Reaching LLC is organized, without regard to its conflict-of-laws rules.
9.2 If you have a concern or dispute about the Program or these Terms, email [email protected] first. We will try in good faith to resolve it informally within 30 calendar days.
9.3 If it is not resolved informally, either party may bring a claim in the state or federal courts located in the state in which Just Keep Reaching LLC is organized, and both parties consent to the jurisdiction of those courts.
9.4 Nothing in these Terms limits any right you have under law that cannot be waived.
10.1 JKR University is an education and coaching program. It is not a business opportunity, franchise, job offer or investment. Enrolling does not give you a business, territory, customers, leads, employment or a right to resell JKR products.
10.2 Any examples, testimonials or results described by JKR or its members are individual experiences. They are not a promise or prediction of what you will earn, and JKR makes no claim about what members typically earn. Your results depend on your effort, skills, market, industry and other factors outside JKR's control.
If a qualifying member completes the full 12-month term, meets every requirement below, and does not earn back the tuition they actually paid through Net Attributable Financial Improvement during the term, JKR will refund the tuition actually collected for that enrollment, subject only to the exclusions and limits in Section 20.
This Guarantee applies to all three plans: Pay in Full ($2,997), Six Payments (6 × $597 = $3,582) and Twelve Payments (12 × $375 = $4,500). It is a conditional refund promise. It is not a promise of income or results and not an unconditional satisfaction guarantee. Requirements A through G below are the only requirements, and the exclusions in Section 20 are the only exclusions. Sections 12 through 19 define each requirement and explain how JKR verifies it. Those explanations do not add requirements.
Requirements (all must be met):
12.1 You are in payment good standing if, on the date JKR receives your claim, every installment that has come due under your plan has been paid. Installments not yet due are not required. A Pay in Full member is in good standing once the single payment has succeeded.
12.2 Cure period. If any installment that has come due is unpaid when JKR receives your claim, JKR sends you written notice by email. You have 14 calendar days from the date of that notice to pay every overdue installment. If you do, Requirement A is met and your claim is treated as received on its original date. If you do not, Requirement A is not met.
12.3 Past late payments do not disqualify you. A payment that was late or failed during your term and was later paid in full has no effect on the Guarantee. A corrected overdue payment never eliminates eligibility. An access suspension under Section 6.2 only pauses access; if you pay within 14 calendar days after JKR's written notice of the missed payment, your eligibility is fully restored and the suspended time is excused under Section 15.10.
12.4 A charge under an open bank dispute or chargeback is not treated as paid until the dispute is resolved in JKR's favor or withdrawn. Review of your claim pauses while a dispute is open, and the review deadlines in Section 18 are extended by the length of the pause.
12.5 JKR never charges more than 6 payments on the Six Payments plan or 12 payments on the Twelve Payments plan. No payment beyond your plan's total is ever required for the Guarantee.
13.1 The required modules are Start Here, Level 1 and Performance School, as listed in Appendix A. Within those modules, only lessons that were published and accessible to you in the portal during your term are required.
13.2 Member Tools is optional and is never required.
13.3 Unpublished or unavailable content is never required. This includes draft, hidden, removed or broken lessons, and lessons that JKR made inaccessible to you for a reason other than your own breach of Section 7.
13.4 A lesson first published in a required module after your Access Date is required only if it was published and accessible to you for at least 60 calendar days before your End Date.
13.5 Completion is taken from the portal's completion records as of your End Date. If a JKR portal error lost or failed to record a completion, staff correct it using other evidence, such as a screenshot or quiz submission. You are never penalized for a JKR record failure.
14.1 No minute minimum. Attendance requires genuine participation in the live session, not a particular number of minutes.
14.2 Genuine, verified attendance means you joined the live session as yourself and participated in good faith, as shown by (a) the Zoom participant report or other Zoom record for that session, or (b) JKR's authorized staff attendance log for that session. Registering for a session, without attending, does not count. Joining briefly only to be marked present, or having someone else join for you, is not genuine attendance.
14.3 Attendance under a different email address or display name is valid if JKR staff verify your identity, for example by name, camera, a chat message or a written confirmation from you within 7 calendar days after the session.
14.4 Revenue Lab (Requirement C): you attend 1 live Revenue Lab in each applicable enrollment week.
14.5 Leadership & Performance Lab (Requirement D): you attend 1 live Leadership & Performance Lab in each applicable enrollment month.
15.1 Enrollment week. An enrollment week is a calendar week from Monday 12:00 AM ET through Sunday 11:59 PM ET that falls wholly or partly within your term.
15.2 Applicable enrollment week. No session that occurred before your Access Date is ever required, and no recording is required for any period before your Access Date. An enrollment week that begins on or after your Access Date is a full week. An enrollment week that begins before your Access Date (your first week) or ends after your End Date (your last week) is a partial week, and the partial-week rule in (a) applies to it; if a partial first week is applicable, only a Revenue Lab held on or after your Access Date can be required, and if that week's Revenue Lab was held before your Access Date the week is not applicable for Requirement C. An enrollment week is applicable unless (a) fewer than 4 of its days fall within your term (the partial-week rule), (b) JKR canceled or did not hold the Revenue Lab that week, or (c) the week is excused under Section 15.7, 15.8 or 15.10. A week in which the Revenue Lab was canceled is still applicable for call recordings under Section 16 unless (a) or (c) applies.
15.3 Enrollment month. An enrollment month is a calendar month that falls wholly or partly within your term.
15.4 Applicable enrollment month. An enrollment month is applicable only if the date of that month's scheduled first-Saturday Leadership & Performance Lab falls on or after your Access Date and on or before your End Date, and JKR held that session (or a rescheduled session in the same month). An enrollment month is applicable only if it begins on or after your Access Date, or, for a month that begins before your Access Date, only if its Leadership & Performance Lab is held on or after your Access Date. A month whose session JKR canceled and did not reschedule, or that is excused under Section 15.7, 15.8 or 15.10, is not applicable.
15.5 Make-ups. If you miss a live lab, you may make it up as follows:
15.6 JKR cancellations and JKR-caused technical failures. A session that JKR canceled, did not hold or made unavailable to you does not count against you and does not use up a make-up. If a JKR-caused technical failure (for example, a JKR Zoom account, link, portal or upload-link failure, as shown by JKR's incident log or the vendor's status page) prevented you from attending a session or submitting a recording, the affected session or week does not count against you and does not use up a make-up. Problems with your own device or internet connection are handled through make-ups.
15.7 Short-notice reschedules. A session that JKR rescheduled with less than 48 hours' notice is satisfied by attending the new time or by a make-up, and a make-up used for it does not count toward the limits in Section 15.5.
15.8 Documented excused absences. Weeks or months affected by a documented hospitalization or serious illness, death in your immediate family, military or jury duty, childbirth or adoption, or a declared natural disaster affecting you are not applicable. Notify [email protected] with documentation within 14 calendar days after you return.
15.9 JKR's failures never count against you. You never lose eligibility because JKR canceled training, failed to provide a working link or access, delayed a review or evaluation, or failed to keep an accurate required record. If JKR has no record for a session or week, it is treated as satisfied unless JKR has documented evidence that you did not attend or submit.
15.10 Excused suspension time. Any week or month (or part of one) during which your access was suspended under Section 6.2, where you paid every overdue amount within the 14-calendar-day cure period, is excused and not applicable for Requirements C, D and E.
16.1 You submit at least 1 properly consented call recording in each applicable enrollment week (Section 15.2).
16.2 A properly consented recording is a real call you took part in, where everyone on the call was told it was being recorded and agreed before recording began, and that complies with all recording and privacy laws that apply to you and the other parties. Accepted formats are mp3, m4a, wav and mp4. One call per upload.
16.3 Submission channel. Recordings must be submitted only through your private JKR upload link. Recordings posted publicly, in the community, in the Enrolled channel, or sent by any other channel do not count, unless JKR asked you in writing to use another channel.
16.4 Timing. A recording counts for the enrollment week of its upload timestamp. No recording is required for any time before your Access Date, and a partial first or last week is required only under the partial-week rule in Section 15.2(a). A recording uploaded by Tuesday 11:59 PM ET after an enrollment week ends counts for the week just ended if that week has no recording yet. One upload counts for one week only.
16.5 Practice-call alternative. If you cannot lawfully record a real customer call in a given week (for example, because a party will not consent, or your employer, industry rules or the law prohibit recording), you may instead submit a recorded practice or role-play call that uses the skills taught, made with a consenting partner (such as a colleague, friend or JKR-arranged practice partner) who agreed to the recording before it began. Tell JKR in the submission that it is a practice call. An approved practice call counts as that week's recording. JKR approves practice calls that meet this Section; approval is not withheld for any other reason.
16.6 Evaluation. JKR staff evaluate each recording. A recording counts as submitted for its week when uploaded, whether or not it has been reviewed. A delay by JKR or an evaluator never costs you eligibility. A recording is not eligible only if consent is missing or refused, or if it is neither a real call you took part in nor an approved practice call. If a file will not play or a required consent confirmation is missing, JKR tells you in writing and you may resubmit within 7 calendar days of that notice; the resubmission counts for the original week.
16.7 Evidence retained. For each submission, JKR keeps your verified identity, the enrollment week, the upload date and time, the file reference, the consent confirmation, the review status and the evaluator, for the periods stated in Section 8.
17.1 Definition. Net Attributable Financial Improvement is the total, for the Measurement Period, of the following, calculated against your Baseline:
(a) Qualifying additional earned commissions, meaning commissions earned by you personally and paid to (received by) you during the Measurement Period. Commissions that are unpaid or unearned, or that are earned or paid outside the Measurement Period, are never included. Supporting documentation for commissions may be submitted during the normal claims evidence period in Section 18.3; the Measurement Period itself is not extended;
(b) Qualifying additional personal earned income, meaning wages, salary, bonuses and other pay for your own work, not counting commissions in (a); and
(c) Qualifying additional net business profit, meaning your ownership share of the increase in net profit (revenue minus expenses, from the business's books or tax records) of a business you own,
in each case only to the extent the increase is reasonably attributable to applying the training (Section 17.4);
minus documented losses directly attributable to the same University-related activities (Section 17.5).
Net Attributable Financial Improvement can never be less than zero.
17.2 Measurement Period. The Measurement Period is your 12-month term, from your Access Date through your End Date.
17.3 Baseline. Your Baseline for each category in Section 17.1 is the amount you earned or received in that category during the 12 months immediately before your Access Date. If you have fewer than 12 months of history in a category before your Access Date (for example, a new job or a new business), your Baseline for that category is your average monthly amount over the full calendar months of history you do have, multiplied by 12. If you have no full calendar month of history in a category, your Baseline for that category is zero. You may submit Baseline documents at any time during your term and must submit them with your claim.
17.4 Attribution. An increase over Baseline counts only to the extent your documentation reasonably shows it resulted from applying the training, for example commissions or profit on sales generated using methods taught in the Program, or pay increases tied to sales, leadership or revenue performance of the kind taught. An increase is not treated as attributable merely because it occurred during your term; timing alone does not establish causation. Increases from unrelated sources, such as a new job or role without sales or revenue duties, a raise under a pay schedule set before enrollment, or the purchase of a business or a book of business, do not count. You must disclose every increase in each category and state its source in a signed attestation. Each attribution decision, and the document relied on, is recorded on the financial worksheet.
17.5 Related-loss offset. Documented losses directly attributable to the same University-related activities, such as net losses of a sales or business activity you undertook in applying the training, and documented expenses you incurred to carry out that activity, reduce the total, but only to the extent they are not already reflected in net business profit under Section 17.1(c). Net business profit already deducts the business's expenses, so no loss or expense is deducted twice. Each offset must be documented and recorded on the financial worksheet.
17.6 Unrelated declines are not offset. A decline caused by something unrelated to the University, such as illness, job loss, a market downturn, a business closing or fewer hours, is never used to reduce attributable gains in Section 17.1.
17.7 Never counted; no double counting. Gross sales, gross revenue, deal or contract values, commissions that are unpaid or unearned, commissions earned before your Access Date or after your End Date, commissions paid after your End Date, investment gains, loans, gifts, inheritances, insurance or legal settlements and one-time asset sales never count. Each dollar counts once, in the single category that fits best. Commissions or owner pay that are expenses of a business in (c) count only in (a) or (b). Money moved between you and your own business, such as owner draws, is not an increase.
17.8 Documentation. You must provide reasonable documentation, such as pay stubs, commission statements, W-2 or 1099 forms, business profit and loss statements or tax returns, and bank statements (to confirm only), for both the Baseline and the Measurement Period, together with the signed attestation in Section 17.4. You may redact unrelated account numbers and personal information as provided in Section 8. JKR keeps these documents only for the period stated in Section 8.
17.9 Result. You have earned back your tuition if your Net Attributable Financial Improvement is equal to or greater than the tuition you actually paid for this enrollment. You have not earned back your tuition, and Requirement F is met, if your Net Attributable Financial Improvement is less than the tuition you actually paid.
18.1 Full term. You may claim only after completing your full 12-month term. A claim received before your End Date is not accepted; you may resend it after your End Date.
18.2 Written claim. Your written claim must be received at [email protected] within 30 calendar days after your End Date. Any written message received within that period that identifies you and states that you are claiming the Guarantee refund is a timely claim and preserves the deadline, whatever its subject line. We suggest the subject "Earn-Back Refund Claim," but it is not required. Your documentation under Section 17.8 may be sent with the claim or may follow during the evidence period in Section 18.3. If a JKR delay prevented a timely claim, the window is extended by the length of the delay.
18.3 Review process.
18.4 Decision-maker and standard. Every decision is made by an authorized JKR financial administrator, applying only the requirements and definitions in this Part 2 and the documented evidence. Eligibility never depends on undocumented JKR discretion.
19.1 The refund is the tuition JKR actually collected from you for this enrollment, minus any amounts already refunded or reversed. The refund is capped at the tuition actually collected, which can be no more than $2,997 (Pay in Full), $3,582 (Six Payments) or $4,500 (Twelve Payments).
19.2 The refund does not include amounts never paid, bank, card or currency fees charged by others, or any other costs or losses.
20.1 This Guarantee does not apply to: enrollments not purchased through the University checkout under these Terms (Section 1); enrollments ended by JKR for a serious violation under Section 7, after the written notice, specific reason and 7-day opportunity to respond required by Section 7; claims relying on false or misleading information (JKR may deny such a claim or recover a refund paid on that basis); or a second claim for the same enrollment.
20.2 One claim per enrollment. When a refund is paid, your access ends.
20.3 No duplicate recovery. You may not recover the same tuition twice. Any amount you recover through a bank or card dispute or chargeback is deducted from any Guarantee refund, and any Guarantee refund paid is deducted from any amount recoverable through a dispute for the same charges. Nothing in these Terms waives any right you have by law to dispute a charge.
| Portal module | Required? |
|---|---|
| Start Here | Required (published, accessible lessons only) |
| Level 1 | Required (published, accessible lessons only) |
| Performance School | Required (published, accessible lessons only) |
| Member Tools | Optional, never required |
| Any unpublished, draft, hidden, removed or unavailable lesson or module | Never required |
Terms version: JKRU-TERMS-2026-10-v2.7 · Just Keep Reaching LLC · [email protected]
Just Keep Reaching LLC
Terms version: JKRU-TERMS-2026-10-v2.7
Operator: Just Keep Reaching LLC ("JKR") · Support: [email protected]
This Guarantee is part of, and is controlled by, the "JKR University Terms, version JKRU-TERMS-2026-10-v2.7" (published at https://justkeepreaching.com/terms). It is Part 2 of those Terms and is reproduced here as a standalone copy. Its sections keep the same numbers (Sections 12 through 20 and Appendix A) as in the Terms. A reference to a "Program Terms Section" means that section of Part 1 of the JKR University Terms, version JKRU-TERMS-2026-10-v2.7. Defined terms (including Access Date and End Date, Program Terms Section 2) have the meanings given in those Terms. If this copy and the Terms ever differ, the Terms control.
If a qualifying member completes the full 12-month term, meets every requirement below, and does not earn back the tuition they actually paid through Net Attributable Financial Improvement during the term, JKR will refund the tuition actually collected for that enrollment, subject only to the exclusions and limits in Section 20.
This Guarantee applies to all three plans: Pay in Full ($2,997), Six Payments (6 × $597 = $3,582) and Twelve Payments (12 × $375 = $4,500). It is a conditional refund promise. It is not a promise of income or results and not an unconditional satisfaction guarantee. Requirements A through G below are the only requirements, and the exclusions in Section 20 are the only exclusions. Sections 12 through 19 define each requirement and explain how JKR verifies it. Those explanations do not add requirements.
Requirements (all must be met):
12.1 You are in payment good standing if, on the date JKR receives your claim, every installment that has come due under your plan has been paid. Installments not yet due are not required. A Pay in Full member is in good standing once the single payment has succeeded.
12.2 Cure period. If any installment that has come due is unpaid when JKR receives your claim, JKR sends you written notice by email. You have 14 calendar days from the date of that notice to pay every overdue installment. If you do, Requirement A is met and your claim is treated as received on its original date. If you do not, Requirement A is not met.
12.3 Past late payments do not disqualify you. A payment that was late or failed during your term and was later paid in full has no effect on the Guarantee. A corrected overdue payment never eliminates eligibility. An access suspension under Program Terms Section 6.2 only pauses access; if you pay within 14 calendar days after JKR's written notice of the missed payment, your eligibility is fully restored and the suspended time is excused under Section 15.10.
12.4 A charge under an open bank dispute or chargeback is not treated as paid until the dispute is resolved in JKR's favor or withdrawn. Review of your claim pauses while a dispute is open, and the review deadlines in Section 18 are extended by the length of the pause.
12.5 JKR never charges more than 6 payments on the Six Payments plan or 12 payments on the Twelve Payments plan. No payment beyond your plan's total is ever required for the Guarantee.
13.1 The required modules are Start Here, Level 1 and Performance School, as listed in Appendix A. Within those modules, only lessons that were published and accessible to you in the portal during your term are required.
13.2 Member Tools is optional and is never required.
13.3 Unpublished or unavailable content is never required. This includes draft, hidden, removed or broken lessons, and lessons that JKR made inaccessible to you for a reason other than your own breach of Program Terms Section 7.
13.4 A lesson first published in a required module after your Access Date is required only if it was published and accessible to you for at least 60 calendar days before your End Date.
13.5 Completion is taken from the portal's completion records as of your End Date. If a JKR portal error lost or failed to record a completion, staff correct it using other evidence, such as a screenshot or quiz submission. You are never penalized for a JKR record failure.
14.1 No minute minimum. Attendance requires genuine participation in the live session, not a particular number of minutes.
14.2 Genuine, verified attendance means you joined the live session as yourself and participated in good faith, as shown by (a) the Zoom participant report or other Zoom record for that session, or (b) JKR's authorized staff attendance log for that session. Registering for a session, without attending, does not count. Joining briefly only to be marked present, or having someone else join for you, is not genuine attendance.
14.3 Attendance under a different email address or display name is valid if JKR staff verify your identity, for example by name, camera, a chat message or a written confirmation from you within 7 calendar days after the session.
14.4 Revenue Lab (Requirement C): you attend 1 live Revenue Lab in each applicable enrollment week.
14.5 Leadership & Performance Lab (Requirement D): you attend 1 live Leadership & Performance Lab in each applicable enrollment month.
15.1 Enrollment week. An enrollment week is a calendar week from Monday 12:00 AM ET through Sunday 11:59 PM ET that falls wholly or partly within your term.
15.2 Applicable enrollment week. No session that occurred before your Access Date is ever required, and no recording is required for any period before your Access Date. An enrollment week that begins on or after your Access Date is a full week. An enrollment week that begins before your Access Date (your first week) or ends after your End Date (your last week) is a partial week, and the partial-week rule in (a) applies to it; if a partial first week is applicable, only a Revenue Lab held on or after your Access Date can be required, and if that week's Revenue Lab was held before your Access Date the week is not applicable for Requirement C. An enrollment week is applicable unless (a) fewer than 4 of its days fall within your term (the partial-week rule), (b) JKR canceled or did not hold the Revenue Lab that week, or (c) the week is excused under Section 15.7, 15.8 or 15.10. A week in which the Revenue Lab was canceled is still applicable for call recordings under Section 16 unless (a) or (c) applies.
15.3 Enrollment month. An enrollment month is a calendar month that falls wholly or partly within your term.
15.4 Applicable enrollment month. An enrollment month is applicable only if the date of that month's scheduled first-Saturday Leadership & Performance Lab falls on or after your Access Date and on or before your End Date, and JKR held that session (or a rescheduled session in the same month). An enrollment month is applicable only if it begins on or after your Access Date, or, for a month that begins before your Access Date, only if its Leadership & Performance Lab is held on or after your Access Date. A month whose session JKR canceled and did not reschedule, or that is excused under Section 15.7, 15.8 or 15.10, is not applicable.
15.5 Make-ups. If you miss a live lab, you may make it up as follows:
15.6 JKR cancellations and JKR-caused technical failures. A session that JKR canceled, did not hold or made unavailable to you does not count against you and does not use up a make-up. If a JKR-caused technical failure (for example, a JKR Zoom account, link, portal or upload-link failure, as shown by JKR's incident log or the vendor's status page) prevented you from attending a session or submitting a recording, the affected session or week does not count against you and does not use up a make-up. Problems with your own device or internet connection are handled through make-ups.
15.7 Short-notice reschedules. A session that JKR rescheduled with less than 48 hours' notice is satisfied by attending the new time or by a make-up, and a make-up used for it does not count toward the limits in Section 15.5.
15.8 Documented excused absences. Weeks or months affected by a documented hospitalization or serious illness, death in your immediate family, military or jury duty, childbirth or adoption, or a declared natural disaster affecting you are not applicable. Notify [email protected] with documentation within 14 calendar days after you return.
15.9 JKR's failures never count against you. You never lose eligibility because JKR canceled training, failed to provide a working link or access, delayed a review or evaluation, or failed to keep an accurate required record. If JKR has no record for a session or week, it is treated as satisfied unless JKR has documented evidence that you did not attend or submit.
15.10 Excused suspension time. Any week or month (or part of one) during which your access was suspended under Program Terms Section 6.2, where you paid every overdue amount within the 14-calendar-day cure period, is excused and not applicable for Requirements C, D and E.
16.1 You submit at least 1 properly consented call recording in each applicable enrollment week (Section 15.2).
16.2 A properly consented recording is a real call you took part in, where everyone on the call was told it was being recorded and agreed before recording began, and that complies with all recording and privacy laws that apply to you and the other parties. Accepted formats are mp3, m4a, wav and mp4. One call per upload.
16.3 Submission channel. Recordings must be submitted only through your private JKR upload link. Recordings posted publicly, in the community, in the Enrolled channel, or sent by any other channel do not count, unless JKR asked you in writing to use another channel.
16.4 Timing. A recording counts for the enrollment week of its upload timestamp. No recording is required for any time before your Access Date, and a partial first or last week is required only under the partial-week rule in Section 15.2(a). A recording uploaded by Tuesday 11:59 PM ET after an enrollment week ends counts for the week just ended if that week has no recording yet. One upload counts for one week only.
16.5 Practice-call alternative. If you cannot lawfully record a real customer call in a given week (for example, because a party will not consent, or your employer, industry rules or the law prohibit recording), you may instead submit a recorded practice or role-play call that uses the skills taught, made with a consenting partner (such as a colleague, friend or JKR-arranged practice partner) who agreed to the recording before it began. Tell JKR in the submission that it is a practice call. An approved practice call counts as that week's recording. JKR approves practice calls that meet this Section; approval is not withheld for any other reason.
16.6 Evaluation. JKR staff evaluate each recording. A recording counts as submitted for its week when uploaded, whether or not it has been reviewed. A delay by JKR or an evaluator never costs you eligibility. A recording is not eligible only if consent is missing or refused, or if it is neither a real call you took part in nor an approved practice call. If a file will not play or a required consent confirmation is missing, JKR tells you in writing and you may resubmit within 7 calendar days of that notice; the resubmission counts for the original week.
16.7 Evidence retained. For each submission, JKR keeps your verified identity, the enrollment week, the upload date and time, the file reference, the consent confirmation, the review status and the evaluator, for the periods stated in Program Terms Section 8.
17.1 Definition. Net Attributable Financial Improvement is the total, for the Measurement Period, of the following, calculated against your Baseline:
(a) Qualifying additional earned commissions, meaning commissions earned by you personally and paid to (received by) you during the Measurement Period. Commissions that are unpaid or unearned, or that are earned or paid outside the Measurement Period, are never included. Supporting documentation for commissions may be submitted during the normal claims evidence period in Section 18.3; the Measurement Period itself is not extended;
(b) Qualifying additional personal earned income, meaning wages, salary, bonuses and other pay for your own work, not counting commissions in (a); and
(c) Qualifying additional net business profit, meaning your ownership share of the increase in net profit (revenue minus expenses, from the business's books or tax records) of a business you own,
in each case only to the extent the increase is reasonably attributable to applying the training (Section 17.4);
minus documented losses directly attributable to the same University-related activities (Section 17.5).
Net Attributable Financial Improvement can never be less than zero.
17.2 Measurement Period. The Measurement Period is your 12-month term, from your Access Date through your End Date.
17.3 Baseline. Your Baseline for each category in Section 17.1 is the amount you earned or received in that category during the 12 months immediately before your Access Date. If you have fewer than 12 months of history in a category before your Access Date (for example, a new job or a new business), your Baseline for that category is your average monthly amount over the full calendar months of history you do have, multiplied by 12. If you have no full calendar month of history in a category, your Baseline for that category is zero. You may submit Baseline documents at any time during your term and must submit them with your claim.
17.4 Attribution. An increase over Baseline counts only to the extent your documentation reasonably shows it resulted from applying the training, for example commissions or profit on sales generated using methods taught in the Program, or pay increases tied to sales, leadership or revenue performance of the kind taught. An increase is not treated as attributable merely because it occurred during your term; timing alone does not establish causation. Increases from unrelated sources, such as a new job or role without sales or revenue duties, a raise under a pay schedule set before enrollment, or the purchase of a business or a book of business, do not count. You must disclose every increase in each category and state its source in a signed attestation. Each attribution decision, and the document relied on, is recorded on the financial worksheet.
17.5 Related-loss offset. Documented losses directly attributable to the same University-related activities, such as net losses of a sales or business activity you undertook in applying the training, and documented expenses you incurred to carry out that activity, reduce the total, but only to the extent they are not already reflected in net business profit under Section 17.1(c). Net business profit already deducts the business's expenses, so no loss or expense is deducted twice. Each offset must be documented and recorded on the financial worksheet.
17.6 Unrelated declines are not offset. A decline caused by something unrelated to the University, such as illness, job loss, a market downturn, a business closing or fewer hours, is never used to reduce attributable gains in Section 17.1.
17.7 Never counted; no double counting. Gross sales, gross revenue, deal or contract values, commissions that are unpaid or unearned, commissions earned before your Access Date or after your End Date, commissions paid after your End Date, investment gains, loans, gifts, inheritances, insurance or legal settlements and one-time asset sales never count. Each dollar counts once, in the single category that fits best. Commissions or owner pay that are expenses of a business in (c) count only in (a) or (b). Money moved between you and your own business, such as owner draws, is not an increase.
17.8 Documentation. You must provide reasonable documentation, such as pay stubs, commission statements, W-2 or 1099 forms, business profit and loss statements or tax returns, and bank statements (to confirm only), for both the Baseline and the Measurement Period, together with the signed attestation in Section 17.4. You may redact unrelated account numbers and personal information as provided in Program Terms Section 8. JKR keeps these documents only for the period stated in Program Terms Section 8.
17.9 Result. You have earned back your tuition if your Net Attributable Financial Improvement is equal to or greater than the tuition you actually paid for this enrollment. You have not earned back your tuition, and Requirement F is met, if your Net Attributable Financial Improvement is less than the tuition you actually paid.
18.1 Full term. You may claim only after completing your full 12-month term. A claim received before your End Date is not accepted; you may resend it after your End Date.
18.2 Written claim. Your written claim must be received at [email protected] within 30 calendar days after your End Date. Any written message received within that period that identifies you and states that you are claiming the Guarantee refund is a timely claim and preserves the deadline, whatever its subject line. We suggest the subject "Earn-Back Refund Claim," but it is not required. Your documentation under Section 17.8 may be sent with the claim or may follow during the evidence period in Section 18.3. If a JKR delay prevented a timely claim, the window is extended by the length of the delay.
18.3 Review process.
18.4 Decision-maker and standard. Every decision is made by an authorized JKR financial administrator, applying only the requirements and definitions in this Part 2 and the documented evidence. Eligibility never depends on undocumented JKR discretion.
19.1 The refund is the tuition JKR actually collected from you for this enrollment, minus any amounts already refunded or reversed. The refund is capped at the tuition actually collected, which can be no more than $2,997 (Pay in Full), $3,582 (Six Payments) or $4,500 (Twelve Payments).
19.2 The refund does not include amounts never paid, bank, card or currency fees charged by others, or any other costs or losses.
20.1 This Guarantee does not apply to: enrollments not purchased through the University checkout under these Terms (Program Terms Section 1); enrollments ended by JKR for a serious violation under Program Terms Section 7, after the written notice, specific reason and 7-day opportunity to respond required by Program Terms Section 7; claims relying on false or misleading information (JKR may deny such a claim or recover a refund paid on that basis); or a second claim for the same enrollment.
20.2 One claim per enrollment. When a refund is paid, your access ends.
20.3 No duplicate recovery. You may not recover the same tuition twice. Any amount you recover through a bank or card dispute or chargeback is deducted from any Guarantee refund, and any Guarantee refund paid is deducted from any amount recoverable through a dispute for the same charges. Nothing in these Terms waives any right you have by law to dispute a charge.
| Portal module | Required? |
|---|---|
| Start Here | Required (published, accessible lessons only) |
| Level 1 | Required (published, accessible lessons only) |
| Performance School | Required (published, accessible lessons only) |
| Member Tools | Optional, never required |
| Any unpublished, draft, hidden, removed or unavailable lesson or module | Never required |
Part of the JKR University Terms, version JKRU-TERMS-2026-10-v2.7 · Just Keep Reaching LLC · [email protected]
Just Keep Reaching LLC
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