Terms & Conditions

Last Updated: April 3, 2026

Please read these Terms of Use carefully before purchasing, accessing or using any of our Programs, Products and Services.

Our Programs, Products, and Services are owned and operated by Just Keep Reaching LLC ("Company", "we", or "us"). The term "you" refers to any purchaser and/or user of any of our Programs, Products and/or Services.

These Terms of Use ("Terms of Use") state how you may use our Programs, Products and Services and Program Materials, and their content. Please read these Terms of Use carefully. We reserve the right to change these Terms of Use from time to time.

By using any of our Programs, Products and Services you are agreeing to the Terms of Use as they appear and are legally bound by them, whether or not you have read them. If at any time you do not agree with these Terms of Use, please do not use our Programs, Products and Services.

These Terms of Use require the use of arbitration on an individual basis to resolve disputes, rather than jury trials, and limit the remedies available to you in the event of a dispute. You fully understand and agree that by enrolling in, purchasing and/or using any of our Programs, Products, Services and Program Materials that you are waiving certain legal rights and you are voluntarily agreeing to do so.

NOTE: If you have purchased one of our products via a payment plan of any kind, you are required to make all payments until you are paid in full. To protect ourselves and our affiliates we do send payment defaults to a collections agency and this can have a negative impact on your credit score.

USE AND CONSENT

By purchasing or using any of our Programs, Products or Services, you agree to abide by these Terms of Use as well as our Privacy Policy, and any other terms and conditions that may apply, and you are required to act in accordance with them. Accessing, purchasing or using our Programs, Products, Services or Program Materials, in any manner constitutes use of the Programs, Products, Services and Program Materials, and your agreement to be bound by these Terms of Use.

All of our Programs, Products, Services and Program Materials are intended solely for users who are eighteen (18) years of age or older. Any registration by, use of or access to any Program, Product, Service or Program Materials by anyone under age 18 is unauthorized, unlicensed and in violation of these Terms of Use. By accessing or using our Programs, Products, or Services or our Program Materials, you represent and warrant that you are at least 18 years old.

INTELLECTUAL PROPERTY RIGHTS

Our Limited License to You. Our Programs, Products, and Services and all the Program Materials are our property and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws.

The content in our Programs, Products and Services is solely owned by or licensed to us, unless otherwise indicated. This content includes, but is not limited to, the design, layout, look, appearance, graphics of our Program Materials or any other material or aspects of materials provided by us to you. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms of Use.

If you purchase or access any of our Program Materials through our Programs, Products or Services, you will be considered our Licensee. For the avoidance of doubt, all content obtained through us is our property, and you are granted a revocable, non-transferable license for personal, non-commercial use only, limited to you only. This means that you may not use our Programs, Products or Services or the Program Materials in a manner that constitutes an infringement of our rights or in a manner that has not been authorized by us.

You are being granted a limited license to use our Programs, Products and Services, and Program Materials with permission and restrictions. This means that when you purchase a Program, Product or Service from our Website or otherwise, you are purchasing the limited right to use the Program Materials in the form that is provided by us to you with certain conditions as specified in these Terms of Use.

You are permitted to use our Programs, Products, Services and Program Materials as follows: You may download and/or print Program Materials for your own personal use in your business.

However, you are not permitted to share, sell, reprint or republish any of our Program Materials for resale or mass reproduction purposes.

Any trademarks, taglines, and logos displayed on Program Materials are trademarks belonging to us. Any use including framing, metatags or other text utilizing these trademarks, or other trademarks displayed, is strictly prohibited without our express written consent. Any marketing or promotional tools and/or Program, Product or Service titles bearing the trademark symbols (™) or ® may not be used by you for any reason without our express written permission. All rights not expressly granted in these terms or any express written license, are reserved by us.

As a Licensee, you understand and acknowledge that our Programs, Products and Services and the Program Materials have been created, developed or obtained by us through the investment of significant time, effort and expense, and that this information is a valuable, special and unique asset of ours which needs to be protected from improper and/or unauthorized use.

When you enroll in or purchase our Programs, Products or Services, you agree that you are clearly and expressly prohibited from doing the following:

You will not copy, share or steal our Programs, Products, Services, or Program Materials, or any parts of them. You will not in any way use, copy, adapt or represent any of our Programs, Products, Services or Program Materials as if they are yours or created by you. You will not engage in improper and/or unauthorized use of our Programs, Products, Services and Program Materials, including but not limited to modifying, copying, reproducing, republishing, uploading, posting, transmitting, translating, selling, creating derivative works, exploiting, or distributing in any manner or medium any Program Materials. You will not duplicate, share, trade, sell, or otherwise distribute our Programs, Products, Services or Program Materials to any other person. You will not violate our intellectual property rights, including copyright and trademark rights. You will not reprint or republish any part of our Programs, Products, Services or Program Materials for compilation into your own products, programs, or services.

You understand and agree that engaging in the prohibited use or the improper and/or unauthorized use of our Programs, Products or Services or Program Materials is considered theft and we retain the right to prosecute theft to the full extent of the law.

You may establish a hypertext link to our Website or Content so long as the link does not state or imply any sponsorship or endorsement by us. However, you may not frame or inline link our Content without our written permission.

Your License to Us. By posting or submitting any material on or through our Programs, Products, Services or Program Materials, such as comments, posts, photos, images or videos or other contributions, you are representing that you are the owner of all such materials and you are at least 18 years old.

When you submit to us or post any comment, photo, image, video or any other submission for use on or through our Website, you are granting us, and anyone authorized by us, an unlimited, royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such contributions, in whole or in part, in any manner or medium, now known or developed in the future, for any purpose. You also grant us the right to identify you as the author of any of your contributions by name, email address, or screen name. We have the right but not the obligation to use and display any contributions from you of any kind and we may elect to cease the use and display of any such contributions at any time for any reason.

MEDIA RELEASE

By participating in our Programs, Products and Services, and using our Program Materials, you consent to photographs, videos, and/or audio recordings that may be made that may contain you, your voice and/or your likeness. In our sole discretion, we reserve the right to use these photographs, videos, and/or audio recordings and/or any other materials submitted by you in connection with your participation in our Programs, Products or Services in our current or future marketing or promotional efforts, without compensation to you at any time, now or at any time in the future.

AI SERVICES DISCLAIMER

Just Keep Reaching LLC provides AI-powered services including but not limited to AI voice receptionists, automated follow-up systems, CRM and pipeline automation, AI chatbots, and related automation infrastructure ("AI Services"). By purchasing or using our AI Services, you acknowledge and agree to the following:

AI Output Accuracy. Our AI Services utilize large language models, voice AI platforms, and automation tools that generate responses and take actions based on trained data and configured workflows. We do not guarantee that AI-generated outputs — including voice responses, text messages, emails, or automated actions — will be accurate, complete, appropriate, or error-free in every instance. You are solely responsible for reviewing, monitoring, and approving any AI-generated content or actions deployed in your business.

AI Is Not a Substitute for Human Judgment. AI Services provided by Just Keep Reaching LLC are tools designed to assist and augment your business operations, not to replace professional human judgment. AI-generated responses should not be relied upon as legal, medical, financial, or professional advice of any kind. You remain solely responsible for all business decisions, customer communications, and outcomes that result from the use of our AI Services.

Third-Party AI Platform Dependencies. Our AI Services are built on and integrated with third-party platforms including but not limited to GoHighLevel, Vapi, n8n, the Anthropic Claude API, and other software-as-a-service providers. We do not own or control these platforms and are not responsible for their availability, performance, pricing changes, policy changes, or discontinuation. Downtime, errors, or changes made by these third-party providers may affect the performance of your AI Services and we shall not be liable for any resulting disruption, data loss, or business impact.

Service Availability and Downtime. We make every reasonable effort to ensure that AI Services are operational and performing as configured. However, we do not guarantee uninterrupted availability of any AI Service. Downtime may occur due to scheduled maintenance, third-party platform outages, API limitations, internet infrastructure issues, or other factors outside our control. We will not be liable for any loss of revenue, missed leads, missed calls, or other damages resulting from AI Service downtime or interruption.

Automation Errors. Automated workflows, sequences, and AI-driven actions may on occasion produce unintended outputs, trigger incorrectly, or fail to execute as configured due to platform updates, data errors, or unforeseen conditions. Just Keep Reaching LLC shall not be liable for any direct or indirect damages resulting from automation errors, misfires, or unintended communications sent on your behalf through our configured systems.

AI Voice Receptionist. Our AI voice receptionist service ("Charlotte") is designed to handle inbound calls, answer questions, and book appointments on your behalf. You acknowledge that callers may or may not be aware they are speaking with an AI. You are solely responsible for ensuring that your use of AI voice technology complies with all applicable federal, state, and local laws, including but not limited to call recording consent laws and AI disclosure requirements in your jurisdiction.

Data and Integrations. In the course of providing AI Services, we may configure integrations between your CRM, phone system, email platform, and other tools. You are responsible for ensuring you have the legal right to connect and share data between these systems. We are not responsible for data breaches, unauthorized access, or data loss that occurs within third-party platforms connected to your AI infrastructure.

SECURITY

When you apply for, enroll in, purchase or use our Programs, Products or Services, or Program Materials we may seek and collect personal data and information including but not limited to your name, e-mail address, phone number, billing information, credit card or payment information, demographic information, preferences, interests, or other personally-identifying information ("Confidential Information").

By providing such Confidential Information to us, you grant us permission to use and store such Confidential Information. We will use our best efforts to keep your Confidential Information safe, secure and confidential. However, due to the nature of the Internet, we cannot completely ensure or warrant the security of your Confidential Information or of any other data or information transmitted to us or through our services; therefore submitting Confidential Information is done at your own risk.

PERSONAL RESPONSIBILITY AND ASSUMPTION OF RISK

As a Licensee, you agree that you are using your own judgment in using our Programs, Products, Services and Program Materials and you agree that you are doing so at your own risk. Our Programs, Products, Services and Program Materials are for informational and educational purposes only. You agree and understand that you assume all risks and no results are guaranteed in any way. Our Programs, Products, Services and Program Materials are merely to provide you with education and tools to help you make your own decisions. You are solely responsible for your actions, decisions and results based on the use, misuse or non-use of our Programs, Products, Services and Program Materials.

DISCLAIMER

Our Programs, Products, Services, and Program Materials are for informational and educational purposes only. To the fullest extent permitted by law, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you or others in connection with our Programs, Products, Services, and Program Materials, including without limitation any liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss of income or revenue, loss of business, loss of profits or contracts, anticipated savings, loss of data, loss of goodwill, wasted time and for any other loss or damage of any kind, however caused.

Medical Disclaimer. Our Programs, Products, Services, and Program Materials are not to be perceived as or relied upon in any way as medical advice or mental health advice. Do not disregard professional medical advice or delay seeking professional advice because of information you have read in our Programs, Products, Services, and Program Materials.

Legal and Financial Disclaimer. Our Programs, Products, Services, and Program Materials are not to be perceived or relied upon in any way as business, financial or legal advice. We are not giving financial or legal advice in any way. You are advised to consult with your own accountant, lawyer or financial advisor for any and all questions and concerns you have regarding your own income and taxes pertaining to your specific financial and/or legal situation. You agree that we are not responsible for your earnings, the success or failure of your business decisions, the increase or decrease of your finances or income level, or any other result of any kind that you may have as a result of information presented to you through our Programs, Products, Services, and Program Materials.

Earnings Disclaimer. We cannot and do not guarantee that you will attain a particular result, positive or negative, financial or otherwise, through the use of our Programs, Products, Services and Program Materials and you accept and understand that results differ for each individual. You agree that your results are strictly your own and we are not liable or responsible in any way for your results.

Warranties Disclaimer. WE MAKE NO WARRANTIES AS TO OUR PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Technology Disclaimer. We try to ensure that the availability and delivery of our Programs, Products, Services and Program Materials is uninterrupted and error-free. However, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or updates. To the fullest extent permitted by law, we will not be liable to you for damages or refunds, or for any other recourse, should our Programs, Products, Services or Program Materials become unavailable or access to them becomes slow or incomplete due to any reason, including but not limited to system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, third-party AI platform outages, or any other cause which may from time to time make our Programs, Products, Services or Program Materials inaccessible to you.

Links to Other Websites. We may provide links and pointers to other websites maintained by third parties. These links are provided for your convenience and do not imply our endorsement, sponsorship, or approval of that website or its owner. We assume no responsibility for errors or omissions caused by other websites that may be included in our Programs, Products, Services or Program Materials.

INDEMNIFICATION, LIMITATION OF LIABILITY AND RELEASE OF CLAIMS

Indemnification. You agree at all times to defend, indemnify and hold harmless our Company, as well as any of our affiliates, agents, contractors, officers, directors, shareholders, employees, joint venture partners, successors, transferees, assignees, and licensees, as applicable, from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses, arising out of or related to our Programs, Products, Services or Program Materials, or your breach of any obligation, warranty, representation or covenant set forth in these Terms and Conditions or in any other agreement with us.

Limitation of Liability. We will not be held responsible or liable in any way for the information, products or materials that you request or receive through or on our Programs, Products, Services or Program Materials. We do not assume liability for accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, or otherwise. In the event that you use our Programs, Products, Services or Program Materials or any other information provided by us or affiliated with us, we assume no responsibility.

Release of Claims. In no event will we be liable to any party for any type of direct, indirect, special, incidental, equitable or consequential damages for any use of or reliance on our Programs, Products, Services or Program Materials, and you hereby release us from any and all claims; including, without limitation, those related to lost profits, personal or business interruptions, personal injuries, accidents, misapplication of information, or any other loss, physical or mental disease, condition or issue, or otherwise, even if we are expressly advised of the possibility of such damages or difficulties.

YOUR CONDUCT

You must use the Programs, Products, Services or Program Materials for lawful purposes only. You agree that you will not use our Programs, Products, Services or Program Materials for fraudulent purposes, to send harmful or illegal content, to cause annoyance or harm to others, to impersonate any third party, or to reproduce, duplicate, copy or resell any part of our Programs, Products, Services or Program Materials in a way that is not in compliance with these Terms of Use.

COMMUNICATION GUIDELINES

If you have a question or concern about your Programs, Products, Services, or Program Materials, you may contact us at [email protected] and we will do our best to reply to your question or concern promptly.

PURCHASES AND ONLINE COMMERCE

If paying by debit card or credit card, you give us permission to automatically charge your card as payment for your Program, Product or Service without any additional authorization, for which you will receive an electronic receipt.

In the event that payment is not received by the date due, you will have a three (3) day grace period to make the payment otherwise the Program, Product or Services will not continue and we reserve the right to cease your access immediately and permanently.

If you fail to make payment in a timely manner or voluntarily decide to withdraw from our Programs, Products or Services at any time or for any reason whatsoever, you still will remain fully responsible for the full cost of the Programs, Products and/or Services.

NO REFUND POLICY. All sales are final. Due to the custom, done-for-you nature of our AI Services — which are built specifically for each client's business, systems, and workflows — we do not offer refunds under any circumstances once work has commenced. By purchasing any Program, Product or Service from Just Keep Reaching LLC, you acknowledge and agree that no refunds will be issued, in whole or in part, regardless of the reason for cancellation or dissatisfaction. This includes but is not limited to dissatisfaction with results, change of business direction, inability to use the system, or third-party platform changes. We do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company. In the event that a chargeback is placed on a purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score.

NOTE: If you have purchased one of our products via a payment plan of any kind, you are required to make all payments until you are paid in full. To protect ourselves and our affiliates we do send payment defaults to a collections agency and this can have a negative impact on your credit score.

TERMINATION

You have the right to terminate your use of or participation in our Programs, Products or Services at any time by reaching out to us at [email protected]

We reserve the right in our sole discretion to refuse or terminate your access to our Programs, Products, Services or Program Materials, in full or in part, at any time, without notice, by sending you an email to the e-mail address you provided upon purchase.

In the event of cancellation or termination by either of us, you will have 24 hours to pay any and all remaining payments or balances that are owed to us.

All of the terms of this Terms of Use, including but not limited to all copyright, trademark, and intellectual property rights, disclaimers, limitations of liability, and release of claims will still apply now and in the future, even after termination by you or us.

DISPUTE RESOLUTION

Should we be unable to resolve any differences amicably through email correspondence, you agree that the only method of legal dispute resolution that will be used is binding arbitration before a single arbitrator, selected jointly, in accordance with the American Arbitration Association Rules. Prior to seeking arbitration, you must contact us at [email protected] and include all of your reasons for dissatisfaction. You understand and agree that no monetary refunds will be awarded through arbitration. The arbitrator's authority is limited to findings of fact and determinations of contractual breach. No consequential damages, lost profits, or any other type of damages may be granted to you. The decision of the arbitrator is final and binding, and may be entered as a judgment into any court having the appropriate jurisdiction.

By purchasing our Programs, Products or Services you are agreeing to a modification of the statute of limitations such that any arbitration must begin within one (1) year of the date of your email to us referenced above or you waive the right to seek dispute resolution by arbitration or to take any other legal action.

You agree that should arbitration take place, it will be held in Knoxville, TN, and the prevailing party shall be entitled to all reasonable attorneys' fees and all costs necessary to enforce the decision of the arbitrator.

In the event of a dispute between us, you agree to not engage in any conduct or communications, public or private, including on social media, designed to disparage us, our Company, or any of our Programs, Products or Services.

If any terms of these Terms of Use are construed to be invalid or unenforceable for any reason, it shall not affect the validity or enforceability of any other term which shall be given full force and effect.

CONFIDENTIALITY AND PRIVACY

To use our Programs, Products, Services or Program Materials, we may seek personal data or information including your name, e-mail address, phone number, street address, billing information, birthday, preferences, interests, or other personally-identifying information ("Confidential Information"). By providing such Confidential Information to us, you grant us permission to use and store such information. We will use our best efforts to keep your Confidential Information safe, secure and confidential in accordance with these Terms of Use and our full Privacy Policy which may be found on our Website.

We request and require various personal data and Confidential Information to understand your needs and provide you with better services. We may use such data for the following reasons: (1) for internal record keeping, (2) to improve our Programs, Products, Services or Program Materials, (3) to periodically send promotions about new Programs, Products or Services or other special offers from which you may unsubscribe at any time, (4) for aggregate, non-identifiable data for research purposes, (5) to customize the Programs, Products or Services you purchase or use according to your interests, and/or (6) for support or communication related to your Program, Product, Service or Program Materials.

All Confidential Information will be held in confidentiality and will not be disclosed to third parties, except as required by law, to comply with legal process, or to protect and defend our rights or property.

We may use the standard "cookies" feature of major web browsers. You may choose to disable cookies through your own web browser's settings. However, disabling this function may diminish your experience on the Website and some features may not work as intended.

GOVERNING LAW

These Terms of Use are governed by the laws of the State of Tennessee. Any disputes not resolved through arbitration shall be subject to the exclusive jurisdiction of the courts of Knox County, Tennessee.

CONTACT

If you have any questions about any term of these Terms of Use, please contact us at [email protected]